Job Description
Are you looking for a career that offers paid training and the chance to grow within a dynamic organization? Apex Tech Solutions is currently seeking motivated individuals to join our night shift team in San Jose, CA.
We believe in investing in our people. That’s why we offer a comprehensive, paid training program designed to equip you with the skills needed to excel in customer support and technical troubleshooting. Whether you are starting your first job or looking for a career change, this is your opportunity to shine.
Why Join Us?
- Paid Training Program: We cover the cost of learning so you can focus on success.
- Night Shift Premium: Enjoy competitive compensation with shift differentials.
- Career Growth: Clear pathways to advancement into leadership and specialized roles.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat to resolve technical inquiries and account issues.
- Guide customers through complex troubleshooting processes using our proprietary software.
- Document all customer interactions and solutions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of support.
- Identify trends in customer feedback and suggest process improvements.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to work night shifts (typically 10 PM - 7 AM).
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable internet connection for remote work flexibility (if applicable).
- A positive attitude and a desire to learn new skills.