Job Description
Launch Your Career with Zero Prior Experience Required!
We are seeking enthusiastic individuals to join our growing team as Entry Level Customer Support Representatives in Denver, Colorado. At Apex Support Solutions, we believe that attitude and work ethic are just as valuable as experience. We provide comprehensive training, mentorship, and a clear path for professional growth.
Why Apply?
- Competitive hourly wage starting at $18.00.
- Full medical, dental, and vision insurance for full-time employees.
- Generous paid time off and holiday schedule.
- Modern office environment with free parking and amenities.
- No cold calling or sales quotas—pure support and service.
If you are a problem solver who loves helping people and wants to start a career in the tech industry, this is the perfect opportunity for you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Accurately document all customer interactions, issues, and resolutions in the CRM database.
- Collaborate with senior technical staff to escalate complex issues and ensure customer satisfaction.
- Stay updated on new software features and product knowledge to provide accurate guidance.
- Identify opportunities to improve the customer service process and workflow efficiency.
Qualifications
- High school diploma or GED is required.
- Strong communication skills with the ability to explain complex concepts simply.
- Basic computer proficiency and typing speed of at least 40 WPM.
- A reliable internet connection and a quiet workspace (if remote).
- Ability to work in a fast-paced environment while maintaining a positive demeanor.
- Must be authorized to work in the United States.