Job Description
Are you looking to launch a successful career in the technology sector without prior experience? Detroit Tech Solutions is seeking dedicated individuals to join our growing team as Customer Success Representatives.
We offer a comprehensive, paid training program designed to equip you with the skills and knowledge needed to excel. This is a full-time opportunity to grow your career in a dynamic environment in the heart of Detroit.
Why Join Us?
- Full Training Provided: We invest in your growth with paid on-the-job training.
- Full-Time Stability: A consistent schedule with Monday through Friday availability.
- Competitive Compensation: Salary ranging from $50,000 to $65,000 based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
Your Role
You will be the face of our brand, ensuring our clients achieve success with our solutions. This role is perfect for motivated self-starters ready to learn and thrive.
Responsibilities
- Conduct onboarding sessions for new clients, demonstrating our products and services.
- Provide exceptional customer support via phone and email, resolving inquiries efficiently.
- Collaborate with the product team to provide feedback on user experience.
- Manage customer accounts and ensure retention through proactive communication.
- Participate in daily training workshops and role-playing scenarios.
- Track and report on customer satisfaction metrics and key performance indicators.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a genuine desire to learn.
- Reliable internet connection and a quiet workspace.
- Ability to work full-time hours (Monday – Friday, 9:00 AM – 5:00 PM).
- Passion for helping others and solving complex problems.