Job Description
Are you ready to kickstart your career without any prior experience? Apex Workforce Solutions is expanding our team and looking for dedicated individuals to join our Night Shift Customer Support department in Charlotte, NC.
We offer a comprehensive Paid Training Program to ensure you have the tools and confidence you need to succeed. If you are a hard worker, a great communicator, and looking for a role with growth potential, we want to hear from you today!
Why Join Us?
- No Experience Required: We provide full training to get you up to speed.
- Night Shift Advantage: Enjoy a consistent schedule with evening hours.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Career Growth: Opportunities for advancement within the company.
What You Will Do
As a Customer Support Associate, you will be the first point of contact for our clients, ensuring a smooth and positive experience for every caller.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, account troubleshooting, and order inquiries.
- Document all interactions accurately in our CRM system.
- Resolve customer issues efficiently while adhering to company policies and guidelines.
- Maintain a positive and professional attitude during high-volume periods.
- Collaborate with team leads to improve service quality and resolve complex escalations.
- Participate actively in daily training sessions and coaching meetings.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills.
- Ability to work night shifts (typically 10:00 PM - 7:00 AM).
- Strong verbal communication skills and a friendly phone demeanor.
- Reliable internet connection and a quiet workspace (remote/hybrid option available).
- Willingness to learn and adapt to new processes quickly.