Job Description
Launch your career with Coastal Solutions Group! We're seeking motivated individuals for our Entry Level Customer Service Specialist role in Virginia Beach. No prior experience required—just your passion for helping others and a desire to grow with us. Enjoy comprehensive training, competitive benefits, and a supportive team environment. Join our mission to deliver exceptional service and build your professional foundation.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders and resolve billing discrepancies efficiently
- Document interactions in our CRM system with accuracy
- Collaborate with team members to improve customer satisfaction
- Adhere to company policies while maintaining service standards
- Participate in ongoing training programs to enhance skills
- Identify opportunities to upsell products when appropriate
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Ability to navigate multiple software systems
- Strong problem-solving and adaptability
- Positive attitude with customer-first mindset
- Reliable transportation to our Virginia Beach office
- Basic computer proficiency with MS Office Suite
- Willingness to work flexible hours including weekends