Job Description
Are you looking for an exciting career in San Diego with flexible hours? Apex Tech Support is seeking a motivated Entry Level Customer Support Associate to join our night shift team.
We provide comprehensive training to help you succeed in a fast-paced environment. No prior experience is necessary—just a willingness to learn and a great attitude.
As part of our team, you will be the first point of contact for our clients, resolving inquiries and ensuring satisfaction while enjoying the benefits of working the night shift.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during night hours.
- Diagnose and resolve technical issues for our clients with the guidance of senior agents.
- Document all customer interactions and solutions in our CRM system accurately.
- Collaborate with the day shift team to ensure seamless service continuity.
- Participate in daily training sessions to improve product knowledge and soft skills.
- Maintain a professional and calm demeanor in high-pressure situations.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer proficiency and typing skills (30+ WPM).
- Must be available to work rotating night shifts, including weekends.
- Strong communication skills and a customer-first mindset.
- Reliable internet connection and home office setup if remote (or office provided).
- Ability to pass a background check and drug screen.