Job Description
We are currently seeking dedicated and motivated Entry Level Night Shift professionals to join our dynamic customer support team in New York, NY. If you are looking to kickstart your career in a stable, high-growth environment, this is the perfect opportunity for you. We offer comprehensive training, competitive pay, and a supportive work culture.
Responsibilities
- Manage Customer Inquiries: Handle a high volume of incoming calls and emails from customers during night hours with patience and professionalism.
- Problem Resolution: Assist clients with product information, account troubleshooting, and technical support inquiries.
- Data Entry: Accurately update and maintain customer records in our CRM database to ensure data integrity.
- Shift Compliance: Adhere strictly to the night shift schedule, including weekends and holidays, ensuring consistent coverage.
- Team Collaboration: Communicate effectively with day-shift teams to transfer critical information and resolve escalations.
- Product Knowledge: Continuously learn about our products and services to provide accurate guidance to customers.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is a plus, but not required for this entry-level role.
- Technical Skills: Basic computer proficiency and familiarity with Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills are essential.
- Availability: Must be available to work rotating night shifts (e.g., 9:00 PM - 6:00 AM).
- Soft Skills: Strong problem-solving abilities and a customer-centric mindset.