Job Description
We are seeking a dedicated and motivated Entry Level Night Shift Support Specialist to join our growing team in Seattle, WA. If you are looking for a stable, full-time position that offers excellent benefits and the opportunity to grow your career in customer service and technical support, we want to hear from you. This role is perfect for recent graduates or anyone seeking a career change.
Working the night shift allows you to enjoy your days while contributing to our 24/7 operations. You will be the first point of contact for our valued clients, ensuring their technical needs are met with patience and expertise.
Responsibilities
- Handle High-Volume Inquiries: Respond to customer tickets and phone calls professionally and efficiently during evening hours.
- Troubleshoot Basic Issues: Assist clients with common software or hardware problems using provided scripts and tools.
- Log & Track Data: Accurately document all interactions and resolutions in the CRM system.
- Collaborate with the Team: Communicate daily with the morning shift team to ensure a seamless handover of open tickets.
- Follow Protocols: Adhere strictly to company policies and quality assurance standards.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred but not mandatory.
- Reliability: Must have reliable transportation and be able to work flexible night schedules (e.g., 10 PM - 6 AM).
- Communication: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Computer Skills: Basic proficiency with Microsoft Office Suite and web browsers.
- Problem Solving: Ability to think critically and solve problems calmly under pressure.