Job Description
Are you looking for a role that offers stability, growth, and a schedule that works for you?
Apex Customer Solutions is currently seeking a dedicated Night Operations Support Specialist to join our growing team in Sacramento, CA. We pride ourselves on delivering top-tier service 24/7, and we need reliable individuals to help us maintain our high standards during the evening hours.
As an entry-level position, we provide comprehensive training and a clear pathway for career advancement. If you are self-motivated, a great communicator, and ready to start a rewarding career on the night shift, we want to hear from you.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Full medical, dental, and vision insurance.
- Opportunities for overtime and shift differentials.
- A supportive team environment focused on professional development.
Responsibilities
- Assist customers via phone, email, and chat during evening hours.
- Resolve product inquiries and troubleshoot basic technical issues.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Identify and escalate complex issues to senior support staff.
- Maintain a high level of professionalism and empathy in every interaction.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work independently in a fast-paced, night-time environment.
- Previous customer service experience is a plus, but not required.
- Reliable transportation is preferred.