Job Description
Are you looking to start your career with a leading tech support provider?
Apex Support Systems is seeking motivated, reliable individuals to join our night shift team in Colorado Springs. We specialize in providing top-tier technical support for enterprise clients, and we are looking for team members who thrive in a quiet, focused environment.
As an Entry Level Night Shift Support Associate, you will be the first line of defense for our clients, resolving technical issues, guiding users through processes, and ensuring 24/7 operational excellence. No prior experience is necessary—we provide comprehensive training to get you up to speed on our proprietary systems.
Why Join Us?
- Stable Schedule: Consistent night shift hours (9:00 PM - 6:00 AM) allowing for a great work-life balance.
- Competitive Pay: Starting at $19.00/hr with opportunities for rapid advancement.
- No Experience Needed: We hire based on attitude and aptitude.
- Full Benefits: Health, dental, vision, and 401(k) available from day one.
Responsibilities
- Monitor Systems: Actively monitor support queues and ticketing systems to ensure timely response to client inquiries.
- Troubleshoot Issues: Diagnose and resolve basic software, hardware, and connectivity issues for end-users.
- Client Communication: Interact professionally and empathetically with clients via phone, email, and chat to resolve technical concerns.
- Documentation: Accurately document all interactions, resolutions, and technical steps taken in our CRM database.
- Process Improvement: Identify recurring issues and suggest process improvements to the night shift supervisor.
- Team Collaboration: Collaborate with day shift teams to ensure seamless handovers and knowledge transfer.
- Security Compliance: Adhere to all company security protocols and data privacy regulations.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred but not mandatory.
- Experience: Previous customer service or technical support experience is a plus, but not required.
- Availability: Must be willing and able to work rotating night shifts, including weekends and holidays.
- Technical Skills: Basic computer proficiency (Windows and Mac) and familiarity with web browsers.
- Communication: Strong verbal and written communication skills with a focus on clarity and patience.
- Reliability: Proven track record of punctuality and attendance in previous roles.
- Work Environment: Ability to remain focused and alert during late-night hours.