Job Description
Join our award-winning team as a Night Shift Customer Service Specialist! No experience is required – we provide comprehensive paid training to launch your career. This remote position offers flexible night shift hours (10 PM - 6 AM) with competitive pay and growth opportunities. Perfect for career changers, recent graduates, or anyone seeking a stable night schedule with full benefits including health insurance, 401(k) matching, and paid time off.
Our Jacksonville-based company is expanding its 24/7 support team and seeks motivated individuals who thrive in independent environments. Enjoy the freedom to work from anywhere while providing exceptional service to our global clients. All equipment provided – just bring your dedication and reliable internet connection!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during night shift hours
- Resolve inquiries using proprietary CRM system with full training provided
- Document interactions and maintain accurate customer records
- Collaborate with day-team specialists for seamless handoffs
- Meet performance metrics for response time and resolution rates
- Participate in bi-weekly training sessions to enhance skills
- Adhere to company protocols and data security standards
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal and written communication skills
- Reliable high-speed internet connection
- Ability to work independently during night hours
- Basic computer proficiency with willingness to learn new systems
- Flexibility to adjust schedule during peak periods
- Passion for helping others and problem-solving