Job Description
Start your career today with no experience required! Apex Solutions Group is urgently hiring motivated Entry-Level Customer Support Specialists in Jacksonville, FL. We provide comprehensive paid training and a clear path for growth within our dynamic team.
Join our award-winning customer service team where your dedication will be rewarded. Enjoy competitive benefits, flexible scheduling options, and a supportive work environment designed to help you thrive. Perfect for recent graduates or career changers looking to build professional skills.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using company protocols and resources
- Document interactions accurately in our CRM system
- Collaborate with team members to enhance customer experience
- Meet performance metrics including response time and satisfaction scores
- Participate in ongoing training to master product knowledge
- Identify opportunities to improve service processes
Qualifications
- No prior experience necessary - full training provided
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer-focused mindset
- Ability to work in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and reliability
- Must be authorized to work in the US