Job Description
Join our dynamic team as an entry-level Night Shift Customer Service Specialist at Global Solutions Inc. in San Antonio! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This role offers comprehensive training, career growth opportunities, and a supportive environment perfect for launching your professional journey. Enjoy competitive pay with night shift differential, health benefits, and a collaborative workplace culture. No prior experience required – we invest in our people!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product inquiries and technical issues using knowledge base systems
- Document interactions accurately in CRM software
- Collaborate with day team for seamless customer handoffs
- Meet/exceed performance metrics (response time, resolution rate)
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with typing skills (40+ WPM)
- Strong problem-solving and active listening abilities
- Ability to work independently during night hours
- Customer service mindset with patience and empathy
- Flexible schedule availability (11 PM - 7 AM)
- Passion for helping others and learning new technologies
- Valid Texas ID or driver's license