Job Description
Are you looking for a stable career opportunity in Charlotte, NC? We are currently hiring for a Night Shift position and do not require prior experience. We believe in investing in our talent through comprehensive paid training.
Join a fast-paced, supportive team where your growth matters. Whether you are starting your first job or looking for a career change, this is your chance to shine.
Responsibilities
- Handle inbound and outbound customer calls and emails during the night shift.
- Provide top-tier technical support and product information to our clients.
- Document all customer interactions accurately in our CRM system.
- Resolve customer issues efficiently while maintaining a professional demeanor.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products based on customer needs.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer skills and typing proficiency.
- Reliable internet connection is essential (if working remotely).
- Strong verbal communication and active listening skills.
- Ability to work flexible night shifts, including weekends and holidays.
- A positive attitude and a willingness to learn.