Job Description
We are currently seeking dedicated and motivated individuals to join our team as Night Shift Customer Service Representatives. This is an Entry-Level position requiring No Experience Needed. If you are looking for a stable job with flexible hours in Sacramento, CA or Florida, we want to hear from you.
At Apex Support Solutions, we believe in promoting from within and providing comprehensive training to help you succeed. Join our 24/7 support team and enjoy a dynamic work environment with competitive pay and benefits.
Responsibilities
- Answer incoming customer inquiries via phone and email during the night shift.
- Provide exceptional customer support and resolve issues efficiently.
- Assist customers with account inquiries, order status, and product information.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products and improve customer satisfaction.
Qualifications
- No prior work experience required – we provide full training.
- High school diploma or equivalent (GED) is preferred.
- Must be available to work night shifts (e.g., 10:00 PM – 6:00 AM).
- Reliable computer and high-speed internet connection.
- Strong communication skills and a customer-first attitude.
- Ability to work independently with minimal supervision.