Job Description
Join our award-winning team in El Paso! We're urgently hiring for Customer Service Representatives with comprehensive training provided. Start your career tomorrow with no experience required. Enjoy remote flexibility while supporting healthcare clients through our cutting-edge digital platform. This is your opportunity to launch a stable career in customer service with industry-leading benefits and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call quality and resolution
- Collaborate with team leads to improve service processes
- Adhere to HIPAA compliance protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English and Spanish
- Ability to type 25+ WPM
- Reliable internet connection for remote work
- Customer-focused mindset with problem-solving aptitude
- No prior experience required – training provided
- Ability to work independently with minimal supervision