Job Description
Launch your career with Omaha's fastest-growing tech firm! We're seeking passionate individuals to join our customer experience team—no experience required. As an Entry Level Customer Service Specialist, you'll be the voice of our brand while receiving paid training, mentorship, and clear growth paths into sales or support roles. Enjoy our modern downtown office, comprehensive benefits, and a culture that celebrates new perspectives.
What We Offer:
- 4 weeks of paid onboarding training
- Health insurance + 401(k) match
- Tuition reimbursement program
- Quarterly team-building events
- Flexible hybrid work schedule
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Document interactions in CRM system with accuracy
- Collaborate with senior team to resolve complex issues
- Identify upsell opportunities during customer interactions
- Participate in weekly skill development workshops
- Maintain 95% customer satisfaction score
- Contribute process improvement ideas
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and critical thinking
- Willingness to learn new technologies
- Positive attitude and team player mentality
- Must be authorized to work in the US