Job Description
Are you looking for a stable, well-paying job in Baltimore that fits your schedule? Metro Night Operations is currently hiring Night Shift Customer Service Representatives. We pride ourselves on offering entry-level opportunities for motivated individuals ready to start a career in customer support. No prior experience is necessary—we provide comprehensive paid training.
Join our dedicated night team and play a crucial role in maintaining high standards of service for our clients. Enjoy the benefits of working in a supportive environment with competitive pay and growth potential.
Why Join Us?
- No Experience Needed: We train you from the ground up.
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Shift Benefits: Work 7:00 PM – 4:00 AM (2:00 PM – 11:00 PM available).
- Modern Facility: State-of-the-art office located in the heart of Downtown Baltimore.
Key Responsibilities
Responsibilities
- Handle incoming customer inquiries via phone and email with a professional and empathetic tone.
- Assist customers with resolving issues related to products and services.
- Enter and update customer information accurately into the database systems.
- Collaborate with the day-shift team to ensure seamless communication and workflow continuity.
- Maintain a clean and organized workspace to ensure safety and efficiency.
- Adhere to all company policies and quality assurance standards.
Qualifications
Qualifications
- High school diploma or GED equivalent.
- Must be at least 18 years of age.
- Reliable transportation is required (traffic can be heavy during commutes).
- Ability to work rotating shifts, including nights and weekends.
- Strong desire to learn and grow within a corporate environment.
- Basic computer literacy and typing skills.
Apply today to start your career with Metro Night Operations!