Job Description
Are you looking for a rewarding career in Customer Service?
Apex Support Solutions is currently hiring for Night Shift Customer Service Representatives in Los Angeles, CA. We are committed to helping you grow your career with us by offering comprehensive, paid training to all new hires. This is a fantastic opportunity for individuals with no prior experience who are eager to learn and ready to join a supportive team environment.
Join us in delivering exceptional service to our clients and become a key part of our night operations team.
Responsibilities
- Answer and resolve incoming customer inquiries via phone and email during the night shift.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and issues in the CRM system accurately.
- Collaborate with team leads to ensure high-quality service standards are met.
- Identify opportunities to upsell products or services where appropriate.
- Adhere to company policies and compliance procedures at all times.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer skills and typing proficiency.
- Strong verbal communication skills in English.
- Ability to work independently and maintain focus during night hours.
- Reliable internet connection and a dedicated workspace.
- A positive attitude and a strong desire to learn.