Job Description
Are you looking for a new career opportunity in San Jose, CA?
We are currently hiring immediately for Customer Service Representatives. We specialize in providing comprehensive, paid training for individuals looking to start their professional journey in a remote or hybrid environment.
At Apex Tech Solutions, we believe in growing our team from within. Whether you are a student, a career changer, or simply looking for your first job, we provide the tools and support you need to succeed.
Why Join Us?
- Paid Training Program: Master the skills you need on the clock.
- Flexible Schedule: Work part-time or full-time based on your availability.
- No Experience Required: We train you from the ground up.
- Remote & Hybrid Options: Work from the comfort of your home in San Jose or our office.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Utilize our CRM software to document customer interactions and resolve issues efficiently.
- Participate in daily training sessions to enhance product knowledge and service skills.
- Collaborate with the support team to troubleshoot complex customer problems.
- Meet daily and weekly performance metrics regarding call handling and customer satisfaction.
- Maintain a positive and professional image of the company at all times.
Qualifications
- High School Diploma or equivalent required.
- Must have a reliable computer and high-speed internet connection.
- Excellent verbal communication skills and active listening abilities.
- Willingness to learn new software and technologies during training.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy (typing, navigating windows, Microsoft Office).