Job Description
Are you looking for a rewarding career that offers training and night shift flexibility? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our growing team in Jacksonville, Florida.
We provide comprehensive paid training to ensure you have all the tools necessary to succeed. If you are self-motivated and ready to start a new chapter, we want to hear from you.
Why Choose Us?
- Paid Training Program: No prior experience required; we teach you everything.
- Night Shift Schedule: Enjoy a quieter work environment with no commute during rush hour.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
Don't miss this opportunity to advance your career from home or in-office in Jacksonville!
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email.
- Utilize training resources to resolve customer issues efficiently and professionally.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with team leads to improve service quality and meet key performance metrics.
- Maintain a professional demeanor and high energy levels during high-volume night shifts.
Qualifications
- High School Diploma or GED equivalent required.
- Must be able to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Reliable high-speed internet connection (if working remotely).
- Strong communication skills and a patient, empathetic attitude.
- Basic computer literacy and ability to learn new software quickly.