Job Description
Are you seeking a career launchpad with comprehensive training? Apex Support Solutions is hiring a dedicated Night Shift Customer Service Representative to join our dynamic team in Austin, TX. We specialize in providing top-tier support and offer a robust onboarding program for motivated individuals ready to start their professional journey. Join a culture that values growth, stability, and work-life balance, even during the night hours.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat during the night shift.
- Assist clients with technical troubleshooting and product inquiries.
- Document all customer interactions and issue resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a high level of empathy, patience, and professionalism at all times.
Qualifications
- High school diploma or equivalent required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- A positive attitude and a strong willingness to learn new systems.