Job Description
Are you looking for a rewarding career in a dynamic environment? Apex Logistics Solutions is currently seeking a motivated Night Shift Customer Service Representative to join our growing team in Atlanta, GA. We offer competitive pay, comprehensive benefits, and a clear path for advancement. If you thrive in a fast-paced setting and have a passion for helping others, we want to hear from you.
As a Night Shift Associate, you will be the first point of contact for our valued clients during our peak operational hours. Your role is crucial in maintaining our high standards of service and ensuring client satisfaction while the rest of the world sleeps.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues efficiently and accurately while adhering to company protocols.
- Update customer records and database information in real-time.
- Collaborate with the day shift team to ensure seamless service continuity.
- Assist with basic troubleshooting of common technical issues.
- Maintain a professional and positive demeanor in a high-volume environment.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus but not required (we provide training).
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently with minimal supervision.