Job Description
Join our award-winning team as a Night Shift Customer Service Representative! No experience necessary – we provide comprehensive paid training to launch your career. Enjoy competitive pay, flexible remote work options, and a supportive team environment. Perfect for students, career changers, or night owls seeking stability and growth opportunities. Apply today and start your journey with Global Support Solutions!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and process transactions accurately
- Document cases in CRM system with detailed notes
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent (GED)
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong communication skills in English and Spanish
- Basic computer proficiency with internet navigation
- Reliable high-speed internet connection for remote work
- Positive attitude and willingness to learn new technologies