Job Description
Join TechFlow Solutions as an entry-level Night Customer Support Specialist and launch your career in Seattle's thriving tech scene! We're seeking motivated individuals to provide exceptional support during our overnight operations (10 PM - 6 AM). This role offers comprehensive training, career advancement opportunities, and a collaborative team environment. Enjoy competitive pay, health benefits, and tuition reimbursement while building foundational skills in customer service and technical troubleshooting.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during overnight hours
- Document support tickets accurately in CRM systems
- Collaborate with global teams to resolve complex technical issues
- Monitor system alerts and escalate critical incidents
- Contribute to knowledge base articles and improvement processes
- Maintain service level targets and customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Strong problem-solving and communication skills
- Ability to work independently during overnight shifts
- Basic proficiency with Microsoft Office and CRM tools
- Comfortable with remote collaboration technologies
- Flexible schedule availability for weekends/holidays