Job Description
Are you a motivated self-starter looking to launch a successful career in Information Technology? InnovateTech Solutions is seeking a Junior Technical Support Specialist to join our dynamic team in the heart of Boston, MA.
We are proud to offer a comprehensive training program designed for recent graduates and career changers with no prior experience required.
Why Join Us?
- Zero Experience Required: We prioritize attitude and aptitude over pedigree.
- Rapid Career Growth: Clear pathways to Senior Engineering and Management roles.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
If you are ready to start your journey in the tech industry, we want to hear from you.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Assist with hardware setup, software installation, and network troubleshooting.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with the IT team to improve internal processes and user experience.
- Onboard new team members by assisting with their technical setup.
- Stay updated on the latest technology trends to provide better solutions.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in IT or related field is a plus.
- Basic understanding of computers, operating systems (Windows/Mac), and internet browsers.
- Strong communication skills with the ability to explain complex technical concepts simply.
- Problem-solving mindset and a genuine curiosity about how technology works.
- Reliable internet connection and a quiet workspace.
- Ability to work in a fast-paced, team-oriented environment.