Job Description
Launch Your IT Career with Full Training in New York City!
Apex Systems Solutions is looking for ambitious individuals to join our growing team as Junior Technical Support Specialists. We specialize in providing comprehensive on-the-job training for entry-level candidates, making this an ideal opportunity for those eager to break into the tech industry without prior experience.
As a key member of our support team, you will play a crucial role in maintaining our clients' operational efficiency. We offer a collaborative environment where you will learn from industry experts and develop skills that are in high demand across the United States.
What You Will Do:
- Client Support: Provide top-tier technical assistance via phone, email, and live chat.
- Troubleshooting: Diagnose and resolve hardware and software issues for internal stakeholders.
- Learning & Growth: Participate in structured training programs to master new technologies.
- Documentation: Accurately record technical resolutions in our internal CRM systems.
Why Apply?
- Entry Level Friendly: No prior experience required; we provide the roadmap.
- Competitive Pay: Starting at $55,000 with annual performance reviews.
- Great Benefits: Health insurance, paid time off, and retirement plans.
Responsibilities
- Respond to incoming support tickets in a timely and professional manner.
- Diagnose and troubleshoot technical problems related to hardware, software, and networks.
- Collaborate with senior engineers to escalate complex issues and learn advanced troubleshooting techniques.
- Maintain detailed logs of all technical interactions and resolutions.
- Assist in the implementation of new software updates and patches.
- Provide feedback to the training department to help improve our onboarding processes.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Basic computer literacy (typing, navigating windows, file management).
- Strong desire to learn new technologies and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment in New York City.