Job Description
Are you ready to kickstart your career in the dynamic world of Information Technology? TechSolutions Dallas is seeking motivated Entry Level Technical Support Specialists to join our growing team. We provide the training, mentorship, and tools you need to thrive in a fast-paced tech environment. If you are a problem-solver with a passion for technology and customer service, we want to meet you.
Why Join Us?
- Comprehensive Training: No prior experience? No problem. We offer structured onboarding and ongoing training.
- Career Growth: We prioritize internal promotion and professional development.
- Modern Environment: Work in a state-of-the-art facility in the heart of Dallas.
As a Junior Technical Support Specialist, you will be the face of our technical expertise, helping employees navigate software, hardware, and network issues efficiently.
Responsibilities
- Provide first-level technical support via phone, email, and in-person to employees regarding hardware, software, and network issues.
- Diagnose and troubleshoot basic technical problems to ensure minimal downtime for our team.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Assist in the deployment and configuration of new hardware and software for new hires.
- Collaborate with senior IT staff to learn advanced troubleshooting techniques and best practices.
- Maintain a clean, organized, and professional workspace for shared equipment.
- Stay updated on the latest technology trends and company policies to provide accurate information.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and peripherals.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills to convey complex technical information simply.
- Willingness to learn new technologies and adapt to changing IT environments.
- Customer-focused attitude with a desire to help others succeed.
- Ability to work flexible hours, including occasional evening shifts if necessary.