Job Description
Launch your tech career in New Orleans with TechSolutions Inc.! We're seeking motivated Entry-Level IT Support Specialists to join our innovative team. This full-time role offers comprehensive training, mentorship, and growth opportunities in a collaborative environment. As a key member of our IT department, you'll gain hands-on experience with cutting-edge systems while supporting our clients' digital transformation journey.
Our culture celebrates curiosity and continuous learning. You'll work alongside industry professionals to develop expertise in network administration, cybersecurity, and cloud technologies. We provide competitive benefits, professional development stipends, and a supportive workplace where your contributions are valued. If you're ready to build a future in tech, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on system implementations
- Monitor system performance and troubleshoot escalation points
- Deliver exceptional customer service via ticketing systems and remote support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid Louisiana driver's license for occasional on-site visits