Job Description
Are you looking to kickstart your career in the tech industry? TechFlow Solutions is seeking a motivated Junior Technical Support Associate to join our growing team in the heart of San Diego. We pride ourselves on providing top-tier support to our clients and offer a comprehensive training program for entry-level candidates.
Why Join Us?
- Competitive entry-level salary and benefits package.
- Opportunities for rapid career advancement within a SaaS environment.
- Flexible work hours and a collaborative office culture.
Don't let a lack of formal experience hold you back. We value drive, curiosity, and a willingness to learn above all else.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and live chat for our diverse client base.
- Document customer interactions and resolutions in our CRM database accurately.
- Collaborate with senior engineers to escalate complex tickets and provide feedback.
- Conduct product training sessions for new users to ensure optimal platform utilization.
- Maintain a high level of customer satisfaction (CSAT) through patience and professionalism.
- Participate in weekly team meetings to discuss industry trends and internal KPIs.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor's degree in IT or related field is a plus.
- Basic understanding of computer operating systems (Windows, macOS) and internet browsers.
- Excellent verbal and written communication skills with a focus on empathy.
- Ability to troubleshoot common technical problems using logical reasoning.
- Reliable home office setup with high-speed internet access (if remote hybrid).
- A positive attitude and a strong desire to learn new technologies.