Job Description
We are looking for a motivated Entry Level IT Support Specialist to join our growing team in London. If you are seeking a stable career with weekly pay and excellent benefits, we want to hear from you. You will be the first point of contact for our internal employees, providing technical assistance and ensuring our IT systems run smoothly.
Responsibilities
- Provide first-level technical support via phone and email to resolve hardware and software issues.
- Assist with the setup, installation, and maintenance of computer equipment and peripherals.
- Manage the IT helpdesk ticketing system and track user requests efficiently.
- Perform regular system backups and monitor network security to prevent data breaches.
- Conduct training sessions for staff on new software applications and security protocols.
- Collaborate with senior IT staff to implement system upgrades and patch management.
Qualifications
- GCSEs (or equivalent) in Mathematics and English.
- Enthusiastic attitude towards learning new technologies and troubleshooting problems.
- Strong communication skills and the ability to explain technical concepts to non-technical users.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Flexibility to work occasional weekends or evenings as needed.