Job Description
Launch your IT career with our comprehensive training program! TechSolutions Chicago is seeking motivated entry-level candidates for our full-time Junior IT Support Specialist position. No prior experience required – we provide all the training you need to excel in this dynamic role.
Join our award-winning team where you'll gain hands-on experience in network administration, cybersecurity fundamentals, and customer support. Enjoy a structured 12-week paid training curriculum led by industry experts, followed by ongoing mentorship and career growth opportunities.
Why Join Us?
- Industry-leading training program covering A+ and Network+ certification prep
- Competitive salary with comprehensive benefits package (health/dental/vision)
- Tuition reimbursement for continued education
- Clear career progression path to senior technical roles
- Collaborative, innovative work environment in downtown Chicago
Responsibilities
- Provide Tier 1 technical support to internal and external clients
- Diagnose and resolve hardware/software issues following ITIL best practices
- Install, configure, and maintain desktop/laptop systems
- Document all support tickets and maintain accurate knowledge base entries
- Assist with network infrastructure monitoring and maintenance
- Participate in cybersecurity awareness initiatives
- Collaborate with senior team members on IT projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license (for occasional off-site support)
- Pass background check and drug screening