Job Description
Join TechGrow Solutions Inc. as a Junior IT Support Specialist in Chicago! We're seeking motivated individuals with no prior tech experience who are eager to learn. Our comprehensive 12-week paid training program will equip you with essential IT skills including network troubleshooting, system administration, and cybersecurity fundamentals. This full-time role offers competitive compensation, comprehensive benefits, and clear career advancement paths into senior IT positions.
What We Offer:
- 12-week paid technical training program ($25/hour during training)
- Full benefits package (health/dental/vision, 401k)
- Tuition reimbursement for certifications
- Clear promotion track to Senior IT Specialist
- Collaborative, growth-focused environment
Responsibilities
- Provide Tier 1 technical support to 200+ employees
- Deploy and maintain hardware/software systems
- Document IT processes and knowledge base articles
- Collaborate with senior engineers on complex issues
- Participate in cross-departmental IT projects
- Maintain security protocols and compliance standards
- Train end-users on new technologies
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows, Office Suite)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset and patience
- Valid driver's license for occasional site visits
- No prior IT experience necessary
- Must pass background check