Job Description
Launch your IT career with our comprehensive training program! TechForward Solutions is seeking motivated entry-level candidates to join our dynamic team in Seattle or remote. No prior experience required – we provide hands-on training in network administration, cybersecurity basics, and cloud technologies. Enjoy competitive benefits, mentorship from industry experts, and a clear growth path to become a certified IT professional. Join us in transforming how businesses operate with cutting-edge technology solutions.
Responsibilities
- Complete structured training modules covering IT fundamentals and company systems
- Provide tier-1 technical support for employees via ticketing systems and chat
- Assist with hardware setup, troubleshooting, and software installations
- Document processes and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Participate in daily stand-ups and skill-building workshops
- Monitor system alerts and escalate critical issues appropriately
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and eagerness to learn
- Strong problem-solving and communication skills
- Ability to work independently in remote settings
- Basic familiarity with Windows/macOS operating systems
- Valid driver's license for occasional on-site visits (Seattle role)
- Comfortable with self-paced learning and online training platforms
- Customer service mindset and patience when troubleshooting