Job Description
Join the Future of IT Support
We are a dynamic technology firm based in the heart of London, seeking a motivated Junior IT Support Specialist to join our team. This is a fantastic opportunity for individuals looking to launch a career in technology with no prior experience required. We believe in nurturing talent and providing comprehensive on-the-job training.
As a Junior Support Specialist, you will be the first point of contact for our employees, assisting with technical queries and system issues. You will work closely with senior engineers to develop your skills in networking, hardware troubleshooting, and software solutions.
Responsibilities
- Troubleshooting: Assist in diagnosing and resolving basic hardware and software issues for internal staff.
- Help Desk: Respond to incoming support tickets via email and phone in a professional and timely manner.
- Documentation: Maintain accurate records of technical issues and resolutions in our internal knowledge base.
- Training: Participate in daily training sessions to learn new systems and best practices.
- Hardware Support: Perform basic setup and maintenance of workstations, printers, and peripherals.
- Communication: Act as a liaison between technical teams and non-technical users to explain complex concepts simply.
Qualifications
- No Experience Required: We welcome graduates and career changers with a passion for technology.
- Education: A high school diploma or equivalent is required; a degree in IT or Computer Science is a plus but not mandatory.
- Enthusiasm: A strong willingness to learn new technologies and adapt to changing environments.
- Communication: Excellent written and verbal communication skills in English.
- Computer Literacy: Basic familiarity with Microsoft Office Suite and operating systems (Windows/macOS).