Job Description
Are you ready to launch your career in Information Technology?
We are a leading technology provider in Milwaukee, WI, looking for motivated individuals to join our growing team as Junior IT Support Specialists. We offer an immediate start, comprehensive on-the-job training, and a clear path for career advancement.
In this role, you will be the first point of contact for our clients, ensuring their technology needs are met with efficiency and professionalism. If you are tech-savvy, eager to learn, and ready to work in a dynamic environment, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to employees and clients via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues, including printers, computers, and networks.
- Assist with the setup, configuration, and maintenance of workstations and mobile devices.
- Manage software installations, updates, and security patches.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to resolve complex technical problems.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science, IT, or related field preferred).
- Familiarity with Microsoft Office Suite and basic computer hardware.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a collaborative team.
- Willingness to obtain relevant IT certifications (we support training).