Job Description
Are you a recent graduate looking to launch your career in Information Technology? Metro Detroit Tech Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in the Motor City. We value fresh perspectives, curiosity, and a strong desire to learn in a fast-paced environment.
As an entry-level position, we provide comprehensive training and mentorship to help you grow into a full-fledged IT professional. If you are passionate about technology, troubleshooting, and helping others succeed, this is the perfect opportunity to start your journey in the heart of Michigan.
Why Join Us?
We offer a competitive benefits package, opportunities for certification reimbursement, and a collaborative culture that encourages professional growth.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of workstations, printers, and mobile devices.
- Monitor system performance and respond to user tickets in a timely and professional manner.
- Maintain accurate records of IT tickets, incident reports, and asset inventories.
- Collaborate with senior IT staff to implement system upgrades, patches, and security updates.
- Conduct basic network troubleshooting to ensure seamless connectivity for all users.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Basic understanding of Windows and Linux operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, OSI model).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills for interacting with non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) upon hiring.