Job Description
Are you a recent graduate looking to kickstart your career in Information Technology? Apex Digital Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in London. In this entry-level role, you will gain hands-on experience supporting our internal infrastructure and assisting employees with technical issues.
We offer a comprehensive training program and a collaborative environment where you can grow your technical skills while making a real impact.
Why Join Us?
- Competitive salary and performance bonuses.
- Flexible working hours and hybrid work options.
- Professional development and certification reimbursement.
- Modern office located in the heart of London.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Assist in the deployment and configuration of new devices and software applications.
- Maintain accurate records of all IT incidents and resolutions in the ticketing system.
- Monitor system performance and report potential security vulnerabilities to the IT Manager.
- Collaborate with the team to improve IT workflows and user experience.
Qualifications
- Minimum of a Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
- Familiarity with remote support tools and ticketing systems (e.g., Jira, Zendesk) is a plus.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- A passion for technology and a willingness to learn new skills quickly.