Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and kickstart your career in Detroit's thriving tech scene! We're seeking motivated individuals passionate about technology and customer service. As a key member of our IT team, you'll gain hands-on experience with enterprise systems while supporting our innovative clients across Michigan. Our comprehensive training program ensures you'll develop industry-recognized skills in cybersecurity, cloud infrastructure, and network administration. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment that values growth and innovation. This is your opportunity to build a foundation for a lifelong career in IT while making a real impact in Detroit's growing tech ecosystem.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Deploy and configure desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate incident records
- Collaborate with senior engineers on complex troubleshooting projects
- Assist with cybersecurity protocols and data protection initiatives
- Participate in cross-departmental IT improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional on-site visits
- Willingness to obtain industry certifications within 12 months