Job Description
Launch your tech career with Detroit Tech Innovations! We're seeking motivated entry-level IT professionals to join our dynamic support team. As a Junior IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for 500+ employees across our downtown Detroit headquarters. Our comprehensive training program and mentorship opportunities will accelerate your growth in cybersecurity, networking, and cloud technologies.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor helpdesk tickets via ServiceNow and SLA management
- Assist with cybersecurity protocols including VPN access and MFA
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Support office AV systems and conference room technology
Qualifications
- Associate's degree in IT, Cybersecurity, or related field
- CompTIA A+ or similar certification (or working toward)
- Basic knowledge of Active Directory, Azure, and O365
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong troubleshooting methodology and documentation skills
- Excellent written/verbal communication abilities
- Ability to lift 30lbs and work flexible hours