Job Description
Launch your tech career with TechSolutions Inc., a leading innovator in Charlotte's growing tech hub! We're seeking motivated entry-level IT professionals to join our dynamic support team. As a Junior IT Support Specialist, you'll gain hands-on experience while delivering exceptional service to Fortune 500 clients. Enjoy comprehensive training, mentorship from industry experts, and opportunities for rapid career advancement in our collaborative, fast-paced environment.
Why join us? • Competitive salary + performance bonuses • Full benefits package (health/dental/vision) • 401(k) with company match • Professional development stipend • Flexible hybrid work arrangement • Modern downtown office with free parking
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and security protocols in Active Directory
- Document all IT incidents, resolutions, and asset inventory in ServiceNow
- Collaborate with senior engineers on network infrastructure projects
- Assist with cybersecurity initiatives including patch management and vulnerability scans
- Train end-users on new software deployments and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support internship or helpdesk experience
- CompTIA A+ or Network+ certification (preferred, not required)
- Proficiency with Windows 10/11 and Office 365
- Basic understanding of TCP/IP, DNS, and network troubleshooting
- Exceptional customer service and communication skills
- Ability to prioritize tasks in a fast-paced environment
- Valid North Carolina driver's license (for occasional on-site visits)