Job Description
Launch your tech career with TechSolutions Inc., Wichita's leading IT innovator! We're seeking passionate entry-level professionals to join our dynamic IT Support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while serving our diverse client base. Enjoy comprehensive training, mentorship from industry experts, and clear pathways for career advancement. Our collaborative culture values fresh perspectives and offers competitive benefits including health insurance, retirement plans, and professional development stipends. Join us in transforming Wichita's digital landscape!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network setup, security protocols, and cloud service integrations
- Document technical procedures and maintain accurate support ticket records
- Collaborate with senior technicians to resolve complex system issues
- Conduct periodic system audits and preventive maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certification
- Basic knowledge of operating systems (Windows 10+, macOS)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service orientation
- Ability to learn new technologies quickly through self-study
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation for occasional on-site visits