Job Description
Join TechSolve Inc.'s dynamic team as an entry-level IT Support Specialist! We're urgently hiring motivated individuals to provide exceptional technical support to our Chicago-based clients. This is your golden ticket to launch your career in tech with hands-on experience, mentorship, and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workplace culture.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct user training on new technologies and best practices
- Monitor network performance and security protocols
- Assist with device lifecycle management and inventory
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Ability to lift 20lbs for equipment handling
- Valid US work authorization required