Job Description
Join our dynamic team as an entry-level IT Support Specialist and kickstart your career in technology! InnovateTech Solutions is seeking motivated individuals to provide exceptional technical support to our growing client base in Oklahoma City. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. You'll gain exposure to network infrastructure, cloud services, and cybersecurity best practices in a fast-paced environment designed for professional growth. We value fresh perspectives and offer comprehensive training programs to accelerate your development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, peripherals, and mobile devices
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Assist with cybersecurity awareness training and policy implementation
- Manage inventory of IT assets and coordinate hardware maintenance
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certification
- Basic knowledge of Windows/macOS operating systems and network fundamentals
- Strong problem-solving abilities with excellent customer service orientation
- Experience with helpdesk ticketing systems (Service Desk preferred)
- CompTIA A+ or similar certification (preferred, not required)
- Ability to lift 30 lbs and work in varied office environments
- Valid driver's license for occasional equipment transport
- Must pass background check and drug screening