Job Description
Join our dynamic IT team in Boston and kickstart your career in technology! We're seeking passionate entry-level professionals eager to grow in a fast-paced environment. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while supporting our innovative clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Apply today to become part of Boston's thriving tech ecosystem!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and maintain service request logs
- Collaborate with senior engineers on system deployments
- Monitor network performance and security protocols
- Train end-users on technology best practices
- Assist with cloud infrastructure management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Problem-solving aptitude and attention to detail
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance