Job Description
Join our dynamic team at TechNova Solutions and kickstart your IT career in Denver's thriving tech hub! We're seeking passionate entry-level talent to deliver exceptional technical support to our growing client base. This hybrid role offers mentorship from industry veterans and hands-on experience with cutting-edge technologies. Enjoy competitive benefits, flexible work arrangements, and a culture that values innovation and professional growth. Apply today to become part of Colorado's premier IT services provider!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols including access management and threat detection
- Create and maintain documentation for IT processes and troubleshooting guides
- Collaborate with senior engineers on system upgrades and migration projects
- Monitor system health and proactively address performance issues
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and network fundamentals
- Familiarity with Active Directory, Azure AD, or cloud services
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication and customer service abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid Colorado driver's license for occasional client site visits