Job Description
Launch your IT career in Seattle's thriving tech hub! NexusTech Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team. You'll gain hands-on experience with enterprise systems while supporting Fortune 500 clients in a collaborative, growth-oriented environment. This role offers structured training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity or cloud infrastructure. Enjoy competitive benefits, flexible work arrangements, and opportunities to work on cutting-edge projects that impact thousands of users daily.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via ticketing system and remote assistance
- Deploy and configure desktop/laptop systems using imaging tools like SCCM or Jamf
- Manage user accounts, permissions, and access controls in Active Directory and Azure AD
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health using monitoring tools like SolarWinds or Datadog
- Assist with cybersecurity initiatives including patch management and vulnerability assessments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency with Windows 10/11 and macOS troubleshooting
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with service desk tools (ServiceNow, Jira Service Desk, or Zendesk)
- Strong problem-solving skills with customer service mindset
- Ability to lift 30lbs and work with hardware components
- Valid Washington State driver's license for occasional equipment pickups