Job Description
Join our dynamic team as an entry-level IT Support Specialist in Columbus! We're seeking passionate tech enthusiasts to deliver exceptional service while launching their career in information technology. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment designed for growth. Perfect for recent graduates and career changers ready to make their mark in the Columbus tech scene.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Assist with cybersecurity protocols and data protection measures
- Document incidents, solutions, and asset management procedures
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on technology best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with operating systems (Windows 10/11, macOS)
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)
- Valid Ohio driver's license (for occasional site visits)