Job Description
Join TechNova Solutions' dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech newcomers to deliver exceptional user support in Austin's thriving tech hub. As a cornerstone of our digital infrastructure, you'll troubleshoot systems, deploy hardware, and innovate solutions while growing your career with mentorship from industry experts. Our collaborative culture combines cutting-edge tech with professional development opportunities, making this the ideal launchpad for your IT journey.
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees via ticketing system and in-person requests
- Deploy and configure desktop/laptop hardware, peripherals, and software installations
- Manage user accounts, permissions, and security protocols across Active Directory
- Diagnose and resolve network connectivity issues (wired/wireless) and system malfunctions
- Document IT processes, SOPs, and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Basic proficiency in Windows OS, Active Directory, and Microsoft 365
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and security best practices
- Strong analytical troubleshooting skills with customer-first mindset
- Ability to lift 30lbs and work in rack environments when needed
- Valid Texas driver's license for occasional equipment transport