Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! At TechCorp Solutions, we nurture talent through hands-on experience and mentorship. You'll gain exposure to enterprise systems while supporting 500+ employees across our Dallas headquarters. Enjoy competitive benefits, flexible work options, and a culture that celebrates innovation. What we offer: Comprehensive training, certification reimbursement, and clear career progression paths.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts and access permissions via Active Directory
- Deploy and configure desktop/laptop systems using imaging tools
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and proactively address performance bottlenecks
- Train employees on cybersecurity best practices and new tools
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of technical support internship or helpdesk experience
- Proficiency in Windows OS troubleshooting and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or Network+ certification preferred
- Ability to lift 30 lbs for equipment maintenance